How to Use Telehealth: A Step-by-Step Guide

Telehealth lets you meet with a licensed physician from a phone, tablet, or computer — no waiting room required. Here's exactly how a virtual visit works, when to use one, and how to get the most out of it.

How do you use telehealth?

The short version: schedule an online appointment, join by video or phone at your slot, and talk through your symptoms with a provider. Telehealth suits non-emergency concerns, follow-ups, and travel-related medical needs.

What is telehealth and how does it work?

Telehealth (also called telemedicine) delivers medical care remotely through video calls, phone calls, or secure messaging. Instead of visiting an office, you connect with a provider at a scheduled time or on demand. A typical visit includes online scheduling, a secure link or app, a real-time symptom discussion, and a plan — advice, treatment, or a non-controlled prescription when medically appropriate.

When to use telehealth

Good fits include:

• Cold, flu, and sinus symptoms
• Minor infections, rashes, and skin concerns
• Allergies
• Digestive issues and traveler's diarrhea
• Medication refills
• Follow-up appointments
• Travel health questions
• General medical advice

Telehealth is not for emergencies — chest pain, severe breathing problems, major injuries, uncontrolled bleeding, or stroke symptoms all mean calling 911 or going to the nearest ER.

What you'll need

• A smartphone, tablet, or computer
• A stable internet or cellular connection
• A working camera and microphone
• A quiet, private space
• Your medical information and current medication list

Step by step

• Schedule your appointment. Pick a time, share basic details, and note the reason for the visit. Same-day and on-demand slots are often available.
• Prepare beforehand. Charge your device, test your connection, write down your symptoms and questions, and find a quiet, well-lit spot.
• Join the visit. Open the secure link or app, allow camera and microphone access, and confirm your identity.
• Talk with the physician. Expect questions about your symptoms, history, medications, and travel. You may be asked to show a symptom on camera before discussing the diagnosis and options.
• Follow-up care. Any prescription is sent electronically to your pharmacy, you'll get care instructions, and the physician will flag if a follow-up or in-person visit is needed.

Using telehealth on your phone

Phone-based telehealth is simple: download the app or open the secure link, make sure the phone is charged, use Wi-Fi for the best video quality, and prop the phone up so your hands are free. If video won't cooperate, a phone-only consultation is usually an option.

How a visit works without a physical exam

A telehealth visit mirrors an in-person appointment minus the hands-on part. The physician gathers information through detailed questions and by observing visible symptoms — an approach that works safely and effectively for many common conditions. If a problem needs testing or an exam, the physician will say so and point you to the right next step.

Tips for a smooth visit

• Join a few minutes early.
• Describe your symptoms clearly and in detail.
• Ask any clarifying questions.
• Take notes on the plan.
• Follow the after-care instructions.

Using telehealth while traveling

This is where telehealth shines. Travelers use it for sudden illness, forgotten refills, travel health questions, and the peace of mind of knowing what a symptom means — without hunting down an unfamiliar clinic. See exactly how it works, and if you need a prescription, our pharmacy price tool helps you find a nearby option.

FAQ

Can I do a telehealth visit on my phone? Yes. An app or secure link works on any smartphone with a camera, microphone, and a reliable connection.

What's the process of a telehealth visit? Book online, join at your scheduled time through the secure link, discuss your symptoms with the physician, and receive advice, a prescription when appropriate, or follow-up instructions.

What questions should I ask during a telehealth visit? Ask about your likely diagnosis, treatment options, medication side effects, how soon you should improve, and whether any follow-up care is needed.

How do I prepare for a telehealth visit? Charge your device, confirm a stable connection, and find a quiet, private space. Write down your symptoms, medications, and questions ahead of time.

References

• HHS — Getting ready for a telehealth appointment
• Mayo Clinic — Telehealth: Technology meets health care
• MedlinePlus (NIH) — Telehealth

This article is educational and is not a substitute for personalized medical advice, a diagnosis, or treatment. A physician decides what care is appropriate for you.